Our Service

People make the difference

We operate in a highly competitive market where people make the difference. Antalis McNaughton has the right products and delivery methods, but it's the high quality of service provided by our sales and support teams that makes customers choose to buy from Antalis McNaughton day after day.

We're proud of the people in our teams – here are examples of their key roles in our company, that you will get to know on a regular basis when you're an Antalis McNaughton customer. They're here to help you succeed with your business.

'Business to Business Sales'

"Hello I'm Robin - Field Sales Person, and my job is simple really. I make sure you know about the type of products we sell – that's about 10,000 stock lines. OK, maybe not that simple. With such a wide choice I keep busy updating you on special offers, changes to the ranges and general information, which could be of help to you. We've also got specialist support I can call on at any time, so you can be confident we'll give the type of service you demand from us. But don't take my word for it, ask Kelly what she thinks..."

'Looking after you time after time'

"Hi I'm Kelly – Customer Service Executive and I work on the sales desk. Robin's right, we do have a lot of experienced people working for us, with over a third having more than 10 years service. I'm responsible for making sure your orders are processed quickly and efficiently. When you consider we process over 100,000 orders every month and, as Robin has mentioned, we've 10,000 product lines in stock at any one time, so you can imagine how important it is we get things right."

'Valuable knowledge and experience'

"Hello I'm Richard Davies – Key Account Manager. I look after our larger customers who may have their own in-plant print facility; such as education establishments and local authorities. The relationship I have forged with these customers enables me to talk with them about any type of project and they know that because of the number of years I have in the trade I have valuable knowledge and experience to assist them, which of course is supported by the Antalis McNaughton Technical Support Team."

'Pride'

"Hi I'm Manjit – Warehouseman. Our job is just as important as anyone else's. Without us the trailers don't leave and the customers don't get their goods. It's a really good feeling at night time when the trailers have all left, the dock is empty and the goods are on the way to the customers. The technologies are extremely important to our services. The system does not allow us to pick the wrong product so deliveries are very reliable. I haven't seen a warehouse run so efficiently."

'Orders on time day after day'

"My name is Steve and I've been delivering paper for Antalis McNaughton for many years. Yours is one of 80,000 deliveries the other drivers and I make each month. You're important to us no matter how small or large your company, and we take great care when picking and despatching your orders. And, as I'm the one person you'll see more than anyone else from Antalis McNaughton, it's important I do my job to the best of my ability and get your orders to you on time, day after day, all year round."